Role
Design Lead
Client
Lucet
Overview
The challenge was to modernize the experience and improve usability while meeting a critical launch date just eight weeks from project kickoff. I worked closely with stakeholders and cross-functional teams to streamline complex workflows, refresh the visual design, and ensure the portal aligned with Lucet’s brand and mission. The result was a user-centered platform that not only launched on time but also provided customers with a clearer, more intuitive, and engaging experience.
Project Type
Web
The Challenge
Lucet needed a complete redesign of its customer portal to modernize the experience and make it easier for users to access critical behavioral health resources. The biggest hurdle was an extremely compressed timeline—the new portal had to launch just eight weeks after project kickoff. The existing platform was dated, cluttered, and failed to reflect Lucet’s evolving brand or customer needs.
The Solution
I partnered with stakeholders and cross-functional teams to rapidly reimagine the portal with a focus on usability, clarity, and consistency. We streamlined complex workflows, introduced a modern design system, and applied user-centered design principles to ensure every interaction felt intuitive. Despite the accelerated timeline, the process balanced speed with quality by prioritizing key features and delivering pixel-perfect designs in parallel with development.
The Results
The redesigned customer portal launched on time, meeting the eight-week deadline without compromising quality. Users were greeted with a clean, modern interface that improved navigation, reduced friction, and aligned with Lucet’s brand standards. The new experience not only met immediate business goals but also established a scalable foundation for future enhancements.
